Simply T-Rex - RC Electric Helicopters

Shipping

Returning An Item You Are Not Delighted With

Shipping charges are calculated based on the weight and value of your order. Are shipping options and prices are calculated and shown during the checkout process. 

If you wish to return goods that you are not delighted with for a refund, please notify us within 48 hours of receipt of goods. Then return your product (enclosing a note with your details and the reason why you are returning the item) in its original condition and packaging to the following address:

Please note that the parcel and its contents are your responsibility until they reach us. We therefore recommend that you send them by registered post, retaining proof of postage. Goods are returned at your expense. This does not affect your statutory rights. We will refund the value of the returned item less delivery costs, providing the goods are returned in perfect condition. Goods must be returned within 7 days of receipt.

Returning A Faulty Item

If an item is faulty, please return your product (enclosing a note with your details and details of the fault) in its original condition and packaging to the following address:

We will refund any return postage costs, however, the parcel and its contents are your responsibility until they reach us and we therefore strongly recommend you send them by registered post and retain proof of postage.

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